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L.J. Rogers' Sponsors International Seafood Buyers Tour
L to R: Laura Mullin, President & CEO of LJ Rogers Inc. and Harvey Lemovitz, CFO.
It's been 20 years since L.J. Rogers Inc. of Fall River opened its doors to help businesses across the globe import and export goods.
And while the customs brokers and freight-forwarding industry has experienced a great deal of change over the two decades, especially after 9/11, Laura Mullin, president and owner, has maintained a steady approach to how she does business.
"We're a local, small business trying to help businesses grow their export-import businesses," Mullin said. "We answer the phone when customers call and they know who they're getting, rather than having to dial a 1-800 number and nobody remembers your name."
The personal touch with customers is important to Mullin because L.J. Rogers competes with industry giants, including FedEx Corp. and UPS Inc. And because those companies are so well-known, Mullin said, it means L.J. Rogers must make up in quality customer service and reliable delivery what it lacks in name recognition.
"Importers and exporters need someone who can help them with their supply chain and managing the flow of goods, while staying in compliance with government agencies," she explained.
Mullin grew up in New York City and got into the customs trade when she took a job at an airport after graduating. At the time, she didn't know anything about customs, but she enjoyed it because the same day she started her boss took a flight to Hong Kong for business.
"I thought it was a great way to explore the world," Mullin said.
Today, Mullin has customers from all over the world, and she works with foreign agents – comparable to her own position in the United States – on every continent. Her company helps cargo come in, or go out, while dealing with compliance, which is complex because each delivery must follow foreign, international, national and local laws.
Following the 9/11 terrorist attacks on the United States, industry compliance became even more complex, as the screening process intensified and brokers had to learn new laws and regulations. The rules are constantly evolving both in the United States and in other countries, which is why Mullin serves on the boards of the Boston Customs Brokers & Freight Forwarders Association and the National Customs Brokers & Forwarders Association of America to ensure she stays up-to-date on all changes.
And it's not just the brokers who need to know, she added.
"Educating the importers and exporters too is challenging, because they feel like it's the brokers' jobs to be educated and they don't need to," she added.
Mullin also spends time trying to educate new businesses and startups about the power of selling goods in the international market. She's resolute in her mission to stay ahead of the curve in the ever-evolving trade.
"We have to be cutting edge," she said.
L.J. Rogers News
“Member Highlight” as Published in the New Bedford Chamber of Commerce Newsletter
OVERVIEW OF LJ ROGERS INC.
As a Licensed Customs Broker, and International Freight forwarder, for twenty years, we have helped importers and exporters in our community, nation, and around the world manage their supply chain and logistics programs, with an extensive focus on compliance, cost and customer relationships.
L J Rogers works very closely with clients to classify their goods for Customs, in order to determine the appropriate duties and taxes, analyze and negotiate air and ocean contracts to ensure the most cost effective and efficient means of transportation, and works with all team members at both the client and LJ Rogers, to ensure complete strategic, tactical and reliable solutions.
There have been many changes in many industries and specifically to international transportation, with various levels of security implemented at every stage of the supply chain. L J Rogers has been certified in (C-TPAT) Customs-Trade Partners Against Terrorism, and works with a Network of Worldwide Agents also certified ensuring safe and security best practices, and the highest level of compliance.
Additionally, L.J. Rogers offers state of the art shipment tracking, from any device, and customized management reports for their clients, allowing them to plan and focus on growing their business, and leaving the transportation and customs clearance issues to those who know them best.
We focus on our people, supporting them in their most important values, which is family and community. We invest in their training, making them knowledgeable, competent and confident. We invest in our community, by providing jobs, donating our profits and our time to many causes, such as soup kitchens, beach cleaning, and local youth sports. All of our staff has participated in all of the causes which is what makes our company and our community stronger.
For more information contact Laura Mullin.
Stay informed with the L.J. Rogers newsletters.
L.J. Rogers' Sponsors International Seafood Buyers Tour
L to R: Ed Washburn, Executive Director, Port of New Bedford; Laura Mullin, President & CEO of LJ Rogers Inc and Dr. Kevin Stokesbury, Professor and Chair Department of Fisheries Oceanography UMass Dartmouth.
On March 4th the New Bedford Chamber of Commerce hosted the International Seafood Buyers tour. The event was held for seafood buyers attending the International Boston Seafood Show, March 6th to the 8th, at the Boston Convention and Exhibition Center.
The event was sponsored by L.J. Rogers, Eastern Fisheries, Rockland Bank and Santander. It showcased New Bedford's waterfront and local seafood plants to international buyers and media. Over fifty international buyers participated in the annual event and later enjoyed a VIP Luncheon Reception held and at the Waterfront Grill overlooking New Bedford harbor.
An Advocate for Importers & Exporters
L to R: President and CEO, Laura (Rogers) Mullin, with Mr. Rodolfo Delgado and Commissioner of Customs R. Gil Kerlikowske At the National Customs Brokers And Forwarders Association of America Conference in Tucson, Arizona.
Advocating on behalf of importers and exporters, and even fellow brokers, Laura is the New England Representative for the Regulatory Agency Committee working very closely on matters concerning FDA, NOAA, USDA and many of the other PGA's.
Please contact Laura if you have anything you would like to discuss related to the changes, documentation requirements, or other matters that might effect your import or export shipment.